What should I do if Getting QuickBooks payroll error 15222 after Windows updates?
QuickBooks Payroll Error 15222: Troubleshooting and Solutions
QuickBooks Payroll error 15222 is a common issue that arises during payroll updates or when attempting to download the latest payroll tax tables. This error typically signifies a problem with the digital signature of the update files, often due to security software interference, outdated root certificates, or network issues. This guide will delve into the causes of error 15222 and provide detailed troubleshooting steps to resolve it.
Understanding Error 15222: Causes and Symptoms
Error 15222 usually appears during the payroll update process, preventing QuickBooks from verifying the digital signature of the update files. Common causes include:
- Outdated Root Certificates: QuickBooks relies on valid root certificates to verify digital signatures. If these certificates are outdated or missing, error 15222 can occur.
- Antivirus or Firewall Interference: Security software can block QuickBooks from verifying digital signatures or downloading update files.
- Internet Explorer Security Settings: QuickBooks uses Internet Explorer's security settings for online functions. Incorrect settings can lead to error 15222.
- Network Connectivity Issues: An unstable or slow internet connection can interrupt the download process and prevent signature verification.
- Damaged QuickBooks Installation: Corrupted QuickBooks files or components can disrupt the update process.
- Time and Date Settings: Incorrect time and date settings on your computer can interfere with digital signature verification.
Troubleshooting Steps to Resolve Error 15222:
Update Root Certificates:
- Open Internet Explorer.
- Go to "Tools" > "Internet Options" > "Content" > "Certificates."
- Go to the "Trusted Root Certification Authorities" tab.
- Look for any expired or missing certificates.
- If necessary, download and install the latest root certificates from Microsoft's website.
Temporarily Disable Antivirus and Firewall:
- Temporarily disable your antivirus and firewall software.
- Attempt to update the payroll tax tables.
- If the update succeeds, add QuickBooks to the exception list in your security software.
- Remember to re-enable your security software after the update.
Adjust Internet Explorer Security Settings:
- Open Internet Explorer.
- Go to "Tools" > "Internet Options" > "Security."
- Ensure the security level for the "Internet" zone is set to "Medium" or "Medium-high."
- Go to "Tools" > "Internet Options" > "Advanced."
- Scroll down to the "Security" section and ensure that "Use SSL 2.0," "Use SSL 3.0," and "Use TLS 1.0" are checked.
- Click "Apply" and "OK."
Verify Time and Date Settings:
- Ensure your computer's time and date settings are correct.
- Right-click the clock in the system tray and select "Adjust date/time."
- Set the correct time zone, date, and time.
- Enable "Set time automatically" if available.
Run QuickBooks as Administrator:
- Close QuickBooks.
- Right-click the QuickBooks Desktop icon and select "Run as administrator."
- Try updating the payroll tax tables again.
Perform a Clean Install of QuickBooks:
- If the issue persists, a clean install of QuickBooks may be necessary.
- Uninstall QuickBooks from "Control Panel" > "Programs and Features."
- Download the QuickBooks Clean Install Tool from the Intuit website.
- Run the tool to remove any remaining QuickBooks files and folders.
- Reinstall QuickBooks from the installation disc or downloaded file.
Verify Internet Connection:
- Ensure you have a stable internet connection.
- Try accessing other websites or online services.
- If you have internet connectivity issues, troubleshoot your network connection.
Run the QuickBooks Install Diagnostic Tool:
- This tool can diagnose and fix common QuickBooks installation issues.
- Download the tool from the Intuit website and run it.
Check for Windows Updates:
- Ensure your windows operating system is fully up to date.
Common Questions and Answers:
Q: What does error 15222 mean?
A: It indicates a problem with the digital signature verification of QuickBooks payroll update files.
Q: Will updating root certificates fix the problem?
A: It might. Outdated root certificates are a common cause of error 15222.
Q: Is it safe to disable my antivirus and firewall?
A: Yes, temporarily. However, remember to re-enable them after the update.
Q: How do I adjust Internet Explorer security settings?
A: Go to "Tools" > "Internet Options" > "Security" and "Advanced" in Internet Explorer.
Q: Will a clean install of QuickBooks erase my company data?
A: No, a clean install will not erase your company data, but it is always recommended to back up your company file before any major software changes.
Q: I get an error message. What should I do?
A: Note the error message and search for it on the Intuit support website. You can also contact Intuit support for assistance.
Q: Can internet connection issues cause this error?
A: Yes, an unstable or slow internet connection can interrupt the download process and prevent signature verification.
Q: What is the QuickBooks Install Diagnostic Tool?
A: It is a tool provided by Intuit to diagnose and fix common QuickBooks installation issues.
Q: How often should I update payroll tax tables?
A: You should update payroll tax tables whenever Intuit releases updates, which is typically several times a year.
Q: I use a cloud hosted version of quickbooks, how does that affect payroll updates?
A: If you use a cloud hosted version of quickbooks, then the cloud hosting provider is responsible for maintaining the health of the quickbooks install, and any associated updates. Contact your cloud hosting provider for support.
By following these troubleshooting steps, you can effectively resolve QuickBooks Payroll error 15222 and ensure your payroll tax tables are up-to-date.
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